Return Policy for Stabilyn physical products
This Return Policy applies to tangible Stabilyn products purchased through sproutbackao.world, primarily the Printed Stability Kit and any future physical merchandise explicitly described as returnable at checkout. Digital goods and live sessions follow separate rules outlined in the Terms of Use.
Last updated: . Consumer customers in Denmark and the European Union benefit from statutory withdrawal rights for distance contracts where applicable, in addition to the commercial guarantees described here.
Right of withdrawal overview
If you are a consumer purchasing remotely, you may withdraw from the purchase of physical products within fourteen days of receiving the goods without giving a reason, unless an exception applies. To exercise the right, send a clear statement through the Contact page before the deadline. You may use a withdrawal template available from consumer authorities; plain language is sufficient.
Exceptions to withdrawal
Sealed goods that are not suitable for return due to health or hygiene reasons lose withdrawal rights once unsealed after delivery. Customized printed items produced to your specifications may be non-returnable if production already started with your explicit consent and acknowledgment of waiver. Digital add-ons bundled with physical kits may be separated in refunds according to the value stated at purchase.
Condition of returned goods
Returned physical products must be in substantially the same condition as received, with original packaging where reasonable. Reasonable inspection akin to an in-store examination is permitted. Missing components or damage beyond normal inspection may reduce refundable amounts proportionally.
Return shipping
Unless we delivered incorrect or defective items, you bear the direct cost of returning goods unless we agree otherwise. Use a trackable service and retain proof until the return is confirmed. For defective products, we provide a prepaid label or reimburse reasonable postage upon receipt of receipts.
Refunds
Refunds are issued to the original payment method within fourteen days of receiving the returned goods or evidence that you shipped them, whichever is earlier. Banking timelines may add additional days before funds appear. Shipping charges paid for outbound delivery are refunded only when the entire order is withdrawn or when items were faulty.
Exchanges
If you prefer an exchange rather than a refund for eligible items, contact us to confirm stock. Price differences and shipping costs for exchanges will be communicated before processing.
Non-conformity and warranty
Under Danish consumer law, goods must conform to the contract. If a Printed Stability Kit arrives damaged, incomplete, or mis-described, notify us within a reasonable time after discovery, and at the latest within two years unless longer mandatory periods apply. We will repair, replace, reduce the price, or refund according to legal requirements.
Business purchasers
Business customers purchasing for organizations may have contractual return windows distinct from consumer withdrawal rights. Those terms appear in order confirmations or enterprise agreements.
Process summary
Step one: contact Stabilyn through sproutbackao.world with your order reference. Step two: receive return instructions and, if applicable, a label. Step three: ship items securely. Step four: receive confirmation and refund or replacement.
Contact for returns
Address return correspondence to Antwerpengade 5, 2150 København, Denmark, and include your order identifier. Electronic coordination is handled through the Contact page on sproutbackao.ddd.